Refund Policy

Every new shop starts on a 14-day free trial before any money is charged. No card is required to start it, and nothing is charged automatically when it ends. Because you can evaluate KasiOS in full during the trial, monthly subscription fees are generally not refundable once charged.

We will refund a subscription charge in full where:

• You were charged in error, or charged after cancelling.
• You were charged more than the plan price displayed at the time you subscribed.
• A verified technical failure on our side prevented you from using KasiOS for a material part of the paid month and we could not resolve it in reasonable time.

You can cancel at any time by emailing hello@thetrendsetta.com from the email address on your account. We will cancel the recurring subscription and confirm in writing within 5 business days. Cancellation stops all future charges. Your access continues until the end of the period you have already paid for — we do not pro-rate or refund the remainder of a month already billed, except in the circumstances in section 1.

If you are a shopper and want to return goods or dispute a purchase, that is between you and the shop that sold them to you — the shop is the seller, not KasiOS. Your rights against that shop under the Consumer Protection Act are unaffected. We can help the shop locate the transaction record, but we cannot reverse a sale on the shop's behalf.

Shop subscriptions are processed by PayFast. We do not store your full card or banking credentials. Approved refunds are returned through the original processor to the original payment method — we cannot refund to a different card, account or account.

1. Email hello@thetrendsetta.com with the subject line "Refund Request".
2. Include the account email or phone number, and the PayFast reference number.
3. Tell us what happened and what you are asking for.
4. We acknowledge within 2 business days and give a decision within 5 business days.
5. Approved refunds are processed within 5–10 business days. Your bank may take additional time to reflect the credit.

Nothing in this policy limits your rights under South African law. Under the Consumer Protection Act 68 of 2008 you may have rights to return goods or cancel agreements in defined circumstances, and under section 44 of the Electronic Communications and Transactions Act 25 of 2002 consumers have a cooling-off right for certain electronic transactions. Where this policy is more generous than the statutory minimum, this policy applies; where the law gives you more, the law applies.

Please contact us before opening a chargeback — most issues are resolved faster directly. Fraudulent chargebacks may result in account suspension and recovery of costs.

Refund requests and questions: hello@thetrendsetta.com. Governing law: Republic of South Africa.